Every conversation creates tone, mood, and nuance. There is as much information, sometimes more, in how the words are said versus the words chosen; sometimes there is more information in what is not said than what is said. For the coach, a conversation becomes an exercise in listening intently at many levels and, of course, choosing to respond, to intervene. The information about what to say or ask does not come from a script. It comes in the moment, in this moment, and then the next moment.