Victoria Wells

Common Sense Customer Service

A Must Have Resource For Anyone In The Customer Service Field For Job Seekers Common Sense Customer Service helps job seekers that are looking for a career in customer service. This book gives them a good grounding in what is involved in delivering truly excellent customer service. It also explains how being an amazing customer service representatives benefits themselves, the customer and the company. The job seeker can be certain that they have the skills that are required for such a position and can effectively communicate that when applying for a career in customer service. For Customer Service Training Common Sense Customer Service is a musthave book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but indepth enough to be truly useful. Victoria Wells talks from a wealth of customer service experiences in a nonthreatening, chatty style that most people find easy to read and easy to absorb. This book can be the basis of a training program, an addition to a training program and a reference guide. For ManagersOwners Every managerowner should have a copy of this book for themselves, too. The Extra Chapter is targeted specifically at managersowners and includes some valuable insights. Managersowners will come away with a new appreciation and understanding of their role in attaining company wide, exceptional customer service, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel. Basic Customer Service Concepts Do Unto Others The Customer is Always Right NOT The Customer is Always the Customer Attitude and personality Personality Attitude General telephone basics Automated Attendant or Not? Pick Up The Phone Physical Telephone Message Records Setting Up Your Automated Attendant How to Answer the Phone Don't make the greeting too long Return Voice Messages Telephone Tag It Doesn't Stop There Don't Badger Commu
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