Vala Afshar joins Ian for a discussion about how technology is impacting businesses and business leaders everywhere. They talk about how to engage with citizen developers, what the impact of AI and machine learning will be, and how CIOs must be where the buck stops when it comes to building trust with consumers.
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Salesforce and MIT recently teamed up to create a whitepaper exploring what happens when AI meets CRM.
Read: AI Meets CRM: An MIT Tech Review Whitepaper
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