Cultivating a Service Mindset with Jennifer Tejada

“People, when you arm them with the right information, the right insights, and the right systems and processes, can make great things happen.”
What do you think of when you hear the word “boss”? Do you imagine someone like Bill Lumbergh from Office Space? Or maybe your mind does cartwheels and immediately jumps to Bowser and the Koopa squad from Super Mario Bros 3.
However you define “boss,” Jennifer Tejada has a new definition for you: someone who sacrifices, who works tirelessly to build a sense of community, who puts in those early mornings and late nights to make ends meet.
Jennifer is the CEO of PagerDuty, a digital operations management company. Its cloud-based platform manages real-time operations for any type of business to ensure its digital services are always on. Since its founding, PagerDuty has drawn a lot of attention from investors, raising over $173 million over the course of several funding rounds. The company went public earlier this year and at one point was valued at $1.8 billion dollars.
That valuation, and the relative success of PagerDuty in such a short amount of time, is thanks in no small part to Jennifer’s leadership. Her unique brand of management style was inspired by her father, who ran and operated a hospital when she was young. Growing up, she spent a lot of her free time in that hospital - doing everything from selling Girl Scout cookies and serving pancakes to the night shift, to filing papers and making copies. Those experiences left their mark and today, she’s turned those lessons of community and leadership into inspiration for how she runs PagerDuty.
In today’s episode, Jennifer joins Chad to discuss her work with PagerDuty, how she uses her father’s “serving others” mentality on a day-to-day basis, and what she foresees PagerDuty doing in the future.
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